At Matilda Diamonds, we strive for your complete satisfaction with every purchase. Please review your gemstone selection carefully, as all purchases are considered final.
We take immense pride in the quality of our gemstones and conduct thorough inspections before shipping to ensure your order meets our high standards.
However, if you discover a defect upon receipt of your order, please notify us promptly by emailing [email protected] within 14 days of delivery to arrange for a replacement. The item must be returned in its original packaging.
Please note that we reserve the right to decline replacement requests if we determine that the items have been intentionally damaged or misused.
For any inquiries regarding our return policy or assistance with a return, please do not hesitate to reach out to us. Our dedicated team is here to provide support and ensure your satisfaction.